Ticket Office

Customer Service Representative

Base Wage: $8.60/hr. Work-study required.

Area: Customer Service/Ticket Sales

Supervisor: Ticketing Manager

Functions: Provide customer service by answering phones, selling tickets and services, and assisting patrons and visitors with general information.

Hours: Flexible hours seven days a week between 8:30 a.m. and 10 p.m. Approximately 6 to 10 hours per week based on work-study allowance. Schedule to be sent out weekly based around the concert schedules and office hours. Includes Reading and Finals week with flexibility. Optional hours during holiday breaks. Weekly and quarterly mandatory meetings. A mixture of evening, daytime, and weekend hours. Work takes place in the Pick-Staiger Concert Office and at events held in nine locations on campus.

Dress: Concert dress code is professional clothing that is all black – suggested attire for men is a pressed, black dress shirt and black pants. Suggested attire for women is a black blouse with black skirt or pants. Jeans, T-shirts, tennis shoes, or boots are not acceptable. Casual wear is acceptable during shifts with no public events. Casual wear should still be appropriate for a business environment.

Responsibilities

Public Contact
High public contact.

Monetary Responsibilities:
Daily Receipts of up to $2,000.00.

Cleaning, Physical Labor, and Maintenance:
Minimal; keeping office and box office areas organized and neat.

Specific Responsibilities:

  1. Provide excellent customer service and information source for faculty, staff, students, and patrons both over the phone and at the box office window.
  2. Perform light clerical duties such as sorting and routing incoming mail, typing memos and other correspondence, photocopying public relations materials, assisting with mass mailings, and maintaining office files.
  3. Update and maintain computerized patron mailing list.
  4. Monitor the arrival and departure of patrons, visitors, physical plant workers, students, etc., to prevent loss of Pick-Staiger equipment or disruption of rehearsals, auditions or daytime performances.
  5. Attend to daytime ticketing operations including ticket sales, distribution, revenue collection, record keeping, and shift close-outs.
  6. Operate the box office for concerts at the specified venue, including ticket sales, record keeping, close-out procedures, and box office upkeep.
  7. Communicate problems and/or suggestions to ticketing manager regarding operations, customer service, and training.
  8. Other duties as assigned.

Qualifications:

  1. Ability to remain level headed in hectic situations.
  2. Pleasant, service-oriented attitude is a must.
  3. Independence, initiative, and common sense.
  4. Efficiency and the ability to juggle multiple tasks simultaneously.
  5. Experience with office equipment: copy machine, fax machine, phone.
  6. Neatness and organization.
  7. Experience with computers preferred.
  8. Ability to handle money accurately and efficiently.
  9. Previous experience with customer service and cash handling preferred, not required.
  10. Dependability and punctuality a must.